# Career Opportunity: Customer Service Staff at PT Grahabuana Cikarang (Jababeka Group)
Are you looking to advance your career within one of Indonesia's premier self-contained townships? PT Grahabuana Cikarang, a prominent subsidiary of the renowned Jababeka Group, is expanding its dynamic team. Situated just 40 minutes away from downtown Jakarta, Jababeka serves as the beating heart of the Eastern Jakarta economic corridor, seamlessly integrating world-class residential communities, thriving business hubs, and high-yield investment destinations.
We are currently seeking a motivated, articulate, and customer-centric professional to fill the Customer Service Staff (CCU) position. If you possess a passion for client satisfaction and operational excellence, this role offers an exceptional platform to grow within a premier urban development enterprise.
## Position Overview: Customer Service Staff (CCU)
As a key member of our customer care division, you will act as the primary liaison between property owners and the management company. Your daily responsibilities will directly influence the overall living and business experience within our integrated township.
Core Responsibilities
* Unit Handover Management: Execute and oversee the seamless property handover process for new owners, ensuring all technical and administrative benchmarks are meticulously met.
* Client Relations & Conflict Resolution: Handle, investigate, and efficiently resolve customer inquiries, feedback, and grievances with a high degree of empathy and professionalism.
* Administrative Operations: Maintain accurate records, manage documentation, and handle routine paperwork associated with resident services and property management.
## Candidate Qualifications and Requirements
To thrive in this fast-paced corporate environment, applicants must meet the following baseline criteria:
* Educational Background: Hold at least a Diploma (D3) or Bachelor’s Degree (S1) in Communication Studies, Management, or a closely related field.
* Professional Experience: Bring a minimum of 1 year of proven working experience in a dedicated customer service or client-facing administrative role.
* Interpersonal Skills: Demonstrate exceptional communication abilities, a high level of adaptability, and a naturally warm, energetic, and approachable demeanor.
* Core Competencies: Exhibit strong personal accountability, enthusiasm, and a robust work ethic.
* Technical Literacy: Possess solid proficiency in operating Microsoft Office applications (Word, Excel, Outlook).
* Availability: Prepared to join our team on short notice.
## Employment Details & Application Procedure
* Job Location: Cikarang, West Java
* Application Submission: Please forward your comprehensive, up-to-date CV directly to our human resources team at [email protected]
Email Subject Format: `[Full Name]_[Position Applied For]` (Example: Jane Doe_Customer Service Staff*)
Take the next decisive step in your professional journey and become an integral part of Jababeka’s ongoing success story today.